Privacy Policy

Overview

GoReviewly ("we," "us," "our," or "Company") operates the GoReviewly service and website. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

This Privacy Policy outlines our practices regarding the collection, use, and protection of information when you use our AI-powered Google Review platform. By accessing or using GoReviewly, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Data We Collect

We collect information to provide, improve, and protect our service. The data we collect includes:

1. Information You Provide

• Account Information: Name, email address, phone number, business name, and business address
• Billing Information: Payment details, billing address, and transaction history
• Business Data: Google Business Profile
• Support Information: Messages, feedback, and documentation provided through customer support

2. Information We Collect Automatically

• Usage Data: Pages visited, features accessed, time spent, and interaction patterns
• Device Information: Browser type, operating system, device type, IP address, and unique device identifiers
• Location Data: Approximate location based on IP address (not GPS)
• Cookies & Tracking: Via cookies, web beacons, and similar technologies

3. Third-Party Information

• Data from Google APIs (reviews, ratings, business profile information)
• Data from integrated payment processors
• Publicly available business information

How We Use Your Data

We use the information we collect for legitimate business purposes:

• Service Delivery: Providing, maintaining, and improving the GoReviewly platform
• AI Processing: Generating review drafts and automating review responses
• Account Management: Creating and managing your account, authentication, and verification
• Communication: Sending service updates, notifications, and responding to inquiries
• Analytics: Understanding usage patterns to improve user experience and service features
• Marketing: Sending promotional emails and announcements (with your consent)
• Security: Detecting fraud, preventing abuse, and protecting user safety
• Legal Compliance: Complying with legal obligations and enforcing agreements

How We Share Your Data

We do not sell your personal data. We only share information in the following circumstances:

Service Providers

We work with trusted third-party vendors who process data on our behalf under strict confidentiality agreements:

• Cloud hosting providers (data storage and security)
• Payment processors (billing and subscriptions)
• Email service providers (communications)
• Analytics providers (usage insights)
• Customer support platforms

Legal Obligations

We may disclose your information if required by law, court order, government request, or to protect our legal rights and the safety of our users.

Business Transfers

If GoReviewly is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. You will be notified of any such change and any choices you may have.

Data Security

We implement comprehensive security measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit and AES-256 encryption for data at rest
• Access Control: Role-based access, authentication, and authorization protocols
• Regular Audits: Periodic security assessments and penetration testing
• Secure Infrastructure: Hosted on ISO 27001 certified cloud providers with redundancy and backups
• Employee Training: Data protection and privacy training for all staff members
• Incident Response: Procedures in place to respond to and document any security breaches

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please refer to your browser instructions for information on how to disable cookies. Note that some features may not function properly if cookies are disabled.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of your personal data, subject to certain legal exceptions.

Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances.

Right to Data Portability

You have the right to receive your data in a structured, commonly used format and transmit it to another service.

Right to Object

You can object to processing of your data for marketing purposes or other specific uses.

Right to Withdraw Consent

Where we process data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, contact us at the information provided below. We will respond within 30 days.

Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active, then deleted within 90 days of account closure
• Billing Records: Retained for 7 years for tax and legal compliance purposes
• Review Data: Retained as long as necessary to provide review management services
• Analytics Data: Retained for up to 12 months for performance analysis
• Support Communications: Retained for 3 years for customer service and dispute resolution

You may request data deletion at any time, subject to legal retention requirements.

GDPR & International Compliance

GDPR (European Union)

If you are located in the European Union, UK, or EEA, the General Data Protection Regulation (GDPR) applies to our processing of your data. Our lawful basis for processing includes:

• Contract performance (providing our service)
• Legal compliance
• Your explicit consent
• Legitimate interests (improving our service, preventing fraud)

CCPA (California Residents)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, and shared
• Delete personal information collected from you
• Opt-out of the sale or sharing of your personal information
• Non-discrimination for exercising your privacy rights

International Data Transfers

Your data may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using GoReviewly, you consent to such transfers subject to appropriate safeguards including standard contractual clauses and adequacy decisions.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have privacy concerns, please contact us:

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date and, if necessary, by sending you a notification. Your continued use of GoReviewly after such updates constitutes your acceptance of the revised Privacy Policy.